Having had our Garmin Forerunner GPS watches for just one year now, Mike and I expect them to still be in good condition. However, Mike’s watch band has started peeling off the watch face over the past month. He has used super glue as a temporary solution to hold the watchband on.
Last week, I called Garmin’s customer service line to see if they could offer a more permanent solution. After waiting for 35 minutes (yes..35…but they told me that at the beginning) on hold, I was put through to a rep specializing in the GPS watches. I explained the situation, which he said is not uncommon. Apparently sweat and typical wear-and-tear can wear down the binding. He said he’d put a replacement watch band and replacement kit in the mail, free of charge.
In less than a week, we received the replacement kit and band. The kit includes a little instruction book and the tools needed to attach the new band.
I’ve very impressed with Garmin’s customer service and how they quickly handled this issue. Although the phone wait time was ridiculously long, once I got connected with a rep, he was fast and efficient in solving the problem. Good to know for future Garmin watch issues (but hopefully there are none!).